Why are BA so utterly useless?

For years I have managed to avoid flying with BA. But a Quantas ticket I have just bought has put me on a BA flight.� I’ve just tried to use the online check in, but of course that doesn’t work (as usual) because BA “systems are not responding”. So I tried to phone BA and have just spent 25 minutes listening to recorded messages telling me I can check in online. It seems as if BA’s hopeless managers have learnt nothing and are just as much a waste of skin as they have always been. And tomorrow I’m going to have to put up with BA’s arrogant cabin staff for over ten hours.

Welcome back to BA – the world’s most useless airline.