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Are we really managing our hospitals in the right way?

To stick with the NHS for just one more day. It’s over 20 years since I had the pleasure of investigating how one of our major hospitals was managed (or rather mismanaged). So, perhaps things have changed since then and the NHS is now super-efficient and positively humming with the latest management best practices.

But 20 years ago, we found that hospital management didn’t have a clue. Let me try to explain:

A hospital should be seen as a patient processing machine. The object – to get patients in, treat them safely but efficiently and then discharge them (that’s the top line on my simplified diagram). All services run by the hospital – pathology, radiology and others should be seen as supporting that goal:

hospital management

So, for example, if a patient is about to move onto some treatment but first needs pathology results to move to the next stage, then that patient’s pathology tests should be prioritised above those of a patient who perhaps won’t start full treatment for another couple of days. All this in order to smoothe the flow of patients through the system. Similarly, if a doctor was doing a morning round, he or she could be pretty certain that the’d be called away. So they should always start with those patients who can possibly be discharged that day.

But we found no understanding of this at all. Each department seemed to organise itself to make its own life easier without any understanding of the consequences on managing patient throughput. So, patients had treatments delayed while waiting for pathology results or patients couldn’t be discharged because the doctors didn’t sign them out by 10.30 or 11.00am or whatever the time was.

Moreover, there was absolutely no measurement of the utilisation of expensive equipment like million-pound scanners or limited, bottleneck resources like operating theatre time. The result – huge waste of money on underutilised resources and unnecessary delays in treatment.

I’ve no idea whether NHS hospitals still suffer from this problem – a complete misunderstanding of how to manage resources to ensure the best patient throughput results – or whether the NHS is now a shining beacon of highly focused, world-class, best-practice management.

But the fact that since New Labour came to power in 1997, the number of hospital beds fell from around 200,000 to about 135,000

hospital beds

while the number of managers shot up from about 25,000 (8 hospital beds per manager) to over 40,000 (about 3.5 beds per manager):

Hospital beds per manager

suggests that the NHS has learnt little to nothing and sees the solution to every problem as more managers rather than better management.

(You will see that the number of ‘beds/manager’ seems to have started to increase under the Coalition. The Coalition claims its NHS reforms have reduced the number of managers from a high of about 43,000 to about 38,000 now. This may be true. Or else, the NHS may be playing the classic civil service game – when told to reduce headcount, they hand out millions in redundancy or early retirement and then a few days later those people return as ‘independent self-employed’ consultants. So, we’re still paying for them, but they don’t appear on the employee headcount numbers. This allows politicians to claim huge success, while wasting even more of our money)

As for being ‘cash-strapped’ and ‘underfunded’ and ‘on the brink of collapse’. For a start, the average managerial salary in the NHS has more than doubled in real terms over the last 15 years. Moreover, any organisation that adds an extra 15,000 or so managers each costing say over £100,000 a year (salaries, NI, pensions, offices and administrative support) – total cost above £1.5bn a year – possibly has a little excess weight that could be comfortably discarded if it went on a diet.

And as few of our politicians have ever managed anything in their lives, they haven’t a clue how to improve NHS efficiency. So, they resort to the standard practice of fools – call in management consultants and reorganise, once again proving the old adage generally misattributed to Gaius Petronius: “We trained hard . . . but it seemed that every time we were beginning to form up into teams we would be reorganized. I was to learn later in life that we tend to meet any new situation by reorganizing; and a wonderful method it can be for creating the illusion of progress while producing confusion, inefficiency, and demoralization”

5 comments to Are we really managing our hospitals in the right way?

  • chris

    Not quite subject but an enlightening experience. My 92 y/o mother is currently awaiting discharge from a fracture ward. She was theoretically discharged two weeks ago but her local authority cannot provide any home based care service (there should be a 6 wk re-ablement service but for an unknown reason it is unavailable. So she languishes in hospital. Her present option is a care home but she spent 6 weeks in one earlier this year and due to associating with severely dementia-ded inmates her mental health declined severely. The reason no home care is available is due to re-organisation of care services and her location. From my perspective the present system seems to just block hospital beds. For my mum the care home option seems to be just a bonanza money making machine designed to either extract the equity in her house or to fleece taxpayers via the local authority’s obligations to pay for the care of those without money.

    I would recommend you investigate the care system and costs before you get close to needing it.As far as I can tell average fees are around £750 pw.

    Every woman on my mum’s ward is over 80 and in a similar position. So our local hospital is being choked by the lack of home care services.

    There are plenty of care home places though!I wonder why?

  • John Fields

    I went for an X Ray two weeks ago. I was told to ring my Health Centre in four weeks
    time for the result. Twenty years ago, I stayed overnight in a Spanish Clinic in
    Benalmadena. Even then the difference in care and efficiency was astounding.

  • david brown

    are there any figures for the ratio of Managers to actual medical staff in hospitals in other Western European countries?

  • Chris

    Unfortunately, what used to be public services like healthcare, age care, power, water, prisons and run for the public benefit are now privately run profit centres run for the benefit of the owners. We were told that privatisation would make these services more cost effective but if they are then we do not gain the benefit.

    If you look at the present private health care system (BUPA, Virgin Care etc)you see that Doctors routinely put you through many more tests and procedures than would an NHS doctor. You have to ask why.

  • MGJ

    Re X-ray & scans. The NHS outsources their analysis to the far East. Not sure whether this gets the results back quicker or slower.

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